Terms of Service (Effective 26 July 2026)

Introduction

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Introduction

Welcome to Bilby! Please take a few minutes to read these Terms of Service (“Terms”) carefully — they set out how things work between us. By accessing or using the Bilby platform, creating an account, or authorising others to use the Service on your behalf, you agree to be bound by these Terms and all the policies referenced within them.

These Terms form a legally binding agreement (“Agreement”) between you and REDPLAYGROUND PTY LTD regarding your use of the Service.

For clarity, the following definitions apply throughout this Agreement:

  • Bilby (or “the Service”): Refers to the cloud-based software platform made available through https://mybilby.com (the “Website”), including its membership, activity, booking, communication, and organisational management features. In some places these Terms use “Bilby” to refer to REDPLAYGROUND PTY LTD as the operator of the Service — for example, when describing our rights, obligations, or liability.
  • The Company (or “we,” “us,” or “our”): Refers to REDPLAYGROUND PTY LTD (ABN 65 695 016 972), the Australian company that owns and operates the Service.
  • Partner (or “you” or “your”): Refers to a club, association, incorporated entity, or other legally recognised organisation that subscribes to or uses the Service, including any authorised representative acting on its behalf. The Partner is the primary contracting party under this Agreement.
  • Member: Refers to an individual who accesses or uses the Service through a Partner organisation, including administrators, volunteers, organisers, or general members of that organisation. Members are authorised users of the Service under the Partner’s account and must comply with these Terms where applicable, together with any policies or rules implemented by the relevant Partner.

Scope of the Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy (Effective 26 July 2026), govern your access to and use of Bilby and describe the relationship between REDPLAYGROUND PTY LTD and the Partner organisation using the Service.

Partners are responsible for:

  • managing their organisation and Members;
  • ensuring their activities comply with applicable laws and regulations;
  • maintaining any required licences, permits, or insurance;
  • and determining how they use the Service within their organisation.

Bilby provides software and related services only. We do not organise, supervise, endorse, manage, or operate Partner organisations, activities, events, or Member interactions.

Nothing in these Terms creates any partnership, agency, employment, fiduciary, or joint venture relationship between Bilby and any Partner, Member, or third party.

In the event of any inconsistency between these Terms, the Privacy Policy, and the Acceptable Use Policy, these Terms will prevail unless expressly stated otherwise.

If you have any questions about these Terms, feel free to contact us.

Account

Eligibility and account registration

Before you get started, there are just a few requirements for accessing and using Bilby:

  • Partners must be a legally recognised club, association, incorporated entity, or other organisation with the legal capacity to enter into this Agreement, or an authorised representative acting on behalf of such an organisation.

  • Members must be individuals who are legally capable of using the Service in accordance with these Terms and any rules imposed by the relevant Partner organisation. Where Members are under 18 years of age, the Partner is responsible for ensuring that appropriate parental or guardian consent has been obtained and that any applicable legal requirements are met. The Partner assumes responsibility for managing access for minors through their account.

  • You must provide accurate, current, and complete registration information, including a valid email address and any other information reasonably requested by us.

  • You must keep your account information up to date while using the Service.

  • You must comply with these Terms, our Privacy Policy, and our Acceptable Use Policy at all times.

By accessing or using Bilby, you represent and warrant that:

  • you meet all eligibility requirements described in these Terms;
  • you have the authority to enter into this Agreement on behalf of any organisation you represent;
  • and your use of the Service will comply with all applicable laws and regulations.

We recognise that many Partner organisations are run by volunteers and may not always be in a position to respond immediately to communications. Where a concern arises, we will make reasonable efforts to work with you to resolve it before taking any action that could affect your access to the Service. Our approach to enforcement is intended to be fair, proportionate, and responsive to the nature and circumstances of each situation.

We reserve the right to refuse, suspend, restrict, or terminate access to the Service where reasonably necessary to:

  • protect the security, integrity, or availability of the Service;
  • investigate suspected misuse or unlawful activity;
  • enforce these Terms or our policies;
  • comply with legal obligations;
  • or prevent harm to Bilby, our users, Partners, Members, or third parties.

Term and subscription

Your subscription term (“Term”) begins on the earlier of:

  • the date the Partner completes registration for the Service; or
  • the date the Partner or its authorised users first access the Service.

Unless otherwise agreed in writing, each Term continues for twelve (12) months and automatically renews for successive twelve-month periods unless cancelled before renewal.

Partners are responsible for all subscription fees associated with their account, regardless of billing frequency or actual usage of the Service during the Term.

If you create an account, access the Service, or authorise others to use the Service on behalf of your organisation, you confirm that:

  • you have authority to bind the organisation to this Agreement;
  • and the organisation accepts these Terms.

We may offer trial access to the Service from time to time, including free trial periods. Trial accounts may have limited functionality and may be suspended or deleted if they are not converted into a paid subscription within the applicable trial period.

Closing your account

You may cancel your account or choose not to renew your subscription at any time by providing notice through the Service or by contacting us.

We may suspend or terminate your access to the Service where reasonably necessary for the reasons described in these Terms or our Acceptable Use Policy.

Where a concern arises that may affect your account, we will generally attempt to contact you first and allow a reasonable opportunity to respond or remedy the situation before taking action — unless the circumstances require us to act immediately to protect the security or integrity of the Service or the interests of other users.

We understand that Partner organisations are often run by volunteers and may take time to respond. We will take this into account when determining what is a reasonable timeframe in the circumstances.

If we terminate your account for a reason not otherwise permitted under these Terms, we will provide a prorated refund for any prepaid unused subscription fees.

Except where required by law or otherwise stated in these Terms, we do not provide refunds where:

  • you choose to cancel your subscription;
  • your account is suspended or terminated due to a breach of these Terms or our policies;
  • or the Service is unused during an active subscription period.

Following termination or non-renewal of your account:

  • you may lose access to data stored within the Service;
  • some functionality may immediately become unavailable;
  • and we may permanently delete account data in accordance with our retention and backup practices.

To maintain the performance and security of the Service, we may delete accounts and associated data under the following circumstances:

  • Inactivity: If a trial, unpaid, or otherwise dormant account — that is, one without an active paid subscription — has not been accessed for twelve (12) consecutive months.

  • Non-renewal: If a subscription is not renewed, data may be deleted after thirty (30) days from the end of the subscription period.

  • Trial Accounts: Trial accounts that are not upgraded to a paid subscription may be deleted at our discretion after the applicable trial period expires.

Residual copies of data may remain temporarily in backups or archival systems for a limited period consistent with our operational and legal retention obligations.

Changes to these Terms

We may update these Terms from time to time as our Service evolves, legal requirements change, or new features are introduced.

Where practical, we will notify Partners of material changes by:

  • posting updated Terms on our website;
  • providing notice within the Service;
  • or sending notice to the email address associated with the account.

Unless otherwise required for legal, security, or operational reasons, material changes will take effect thirty (30) days after notice is provided.

By continuing to use the Service after updated Terms take effect, you agree to the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the updated Terms become effective. If a material change negatively affects you and you cancel for that reason before the updated Terms take effect, we will provide a prorated refund of any prepaid fees for the unused portion of your current Term.

We may also modify, replace, suspend, or discontinue parts of the Service from time to time.

Account security and responsibility

Keeping your account secure is something we work on together. On your side, you’re responsible for:

  • maintaining the confidentiality of your account credentials;
  • controlling access to your account;
  • and ensuring that authorised users use the Service appropriately.

You are also responsible for activity occurring under your account unless caused by our failure to maintain reasonable security measures.

You must notify us promptly if you become aware of:

  • unauthorised access to your account;
  • compromised credentials;
  • or any suspected security incident involving the Service.

For security reasons, we do not have access to your password and cannot retrieve it on your behalf. We can only assist with secure password reset processes.

Account disputes

Your organisation is responsible for managing who has access to your account and resolving any internal disagreements about ownership or administration — we’re not in a position to step in and arbitrate those kinds of disputes between members, volunteers, or administrators.

That said, if someone has claimed ownership of an account without the proper authority to do so, we want to help make sure it ends up in the right hands. If you believe you’re the legitimate owner of an account, reach out to us and we may ask for some documentation to verify that — things like official records or registration documents that confirm your authority over the organisation.

While we’re looking into it, we may temporarily pause any changes to account access or ownership until things are resolved.

Payments

Account fees

We like to keep pricing straightforward. Our subscription fees are published on our website, and we may update them from time to time.

Partners are responsible for paying all fees associated with their subscription plan, including any applicable taxes, charges, or usage-based fees associated with their account.

Unless otherwise stated:

  • monthly subscription fees are billed in advance on a recurring monthly basis;
  • annual subscription fees are billed in advance prior to each renewal period;
  • and all amounts are stated in Australian Dollars (AUD), inclusive of GST and any other applicable taxes, with any tax component itemised on your invoice.

If your usage exceeds the limits or inclusions of your current subscription plan, we may automatically apply the appropriate pricing tier or additional usage charges. Where practical, we will provide notice of significant changes to your subscription costs.

All fees are non-refundable except where expressly stated in these Terms or required by applicable law.

Additional services, upgrades, and credits

Partners may purchase additional services or features, including:

  • additional file storage;
  • SMS credits;
  • premium functionality;
  • or other upgrades made available through the Service.

Unless otherwise stated:

  • payment for additional services is due before activation;
  • recurring upgrades renew in line with your subscription term;
  • and purchased credits are non-transferable and may not be redeemed for cash.

SMS credits don’t expire while your subscription is active. It’s worth understanding how they work, though: each credit represents messaging capacity that we buy from an external SMS provider, and that purchase is non-refundable to us. For that reason, SMS credits are non-refundable once purchased — except where a refund is required by law (including the Australian Consumer Law). Any unused credits may also be forfeited if your account is terminated or permanently closed in accordance with these Terms.

The same applies where SMS credits have been purchased on your behalf by a third party — for example, as part of a group arrangement, sponsorship, or reseller agreement. Because we’ve already paid for the underlying messaging capacity and can’t recover that cost ourselves, those credits are non-refundable to you or to the party who purchased them, except where a refund is required by law.

Payment processing

To handle payments safely, we work with independent third-party payment providers (“Payment Processors”) rather than processing payments ourselves.

Bilby does not:

  • operate as a financial institution;
  • provide escrow or trust account services;
  • or store full payment card details on our systems.

Your use of payment processing services may also be subject to the terms, conditions, and privacy policies of the relevant Payment Processor.

We are not responsible for:

  • payment processing failures;
  • banking system interruptions;
  • payment disputes between Partners and Members;
  • chargebacks;
  • or errors caused by third-party payment providers.

Where future features allow Partners to collect payments for activities, events, memberships, or other services through the platform, additional terms or transaction fees may apply.

Failed payments and overdue accounts

If a payment cannot be successfully processed:

  • we may retry the payment method on file;
  • suspend access to some or all functionality of the Service;
  • or restrict access to the account until outstanding amounts are paid.

You are responsible for ensuring your billing information remains accurate and current.

We may charge reasonable administrative or recovery costs associated with overdue amounts where permitted by law.

Refunds

Except where required by applicable law, including the Australian Consumer Law, subscription fees and other charges are non-refundable.

If we terminate your subscription for a reason not otherwise permitted under these Terms or our Acceptable Use Policy, we will provide a prorated refund for any prepaid unused subscription fees.

Nothing in these Terms excludes or limits any rights or remedies you may have under applicable consumer protection laws.

Fee changes

We may change our pricing, subscription plans, usage charges, or fees from time to time.

Where practical, we will provide reasonable notice of material pricing changes by:

  • updating pricing information on our website;
  • notifying you through the Service;
  • or sending notice to your registered email address.

Updated fees will generally apply from the start of your next billing cycle or renewal term unless otherwise stated.

Your rights and ours

Our rights

We’ve put a lot of care into building Bilby, so it’s probably no surprise that the platform, website, software, branding, and related systems are protected by intellectual property laws, including copyright, trademark, and other proprietary rights.

All rights, title, and interest in the Service remain owned by REDPLAYGROUND PTY LTD or our licensors.

Using the Service does not give you ownership of:

  • the Bilby platform;
  • our software or technology;
  • our branding or trademarks;
  • or any part of the Service other than the limited right to use it in accordance with these Terms.

You must not:

  • copy, reproduce, sell, or redistribute any part of the Service without our written permission;
  • reverse engineer or attempt to extract source code from the Service except where permitted by law;
  • or use our branding in a way that suggests endorsement or affiliation without approval.

Your rights

Just as we own our side of things, your content stays yours. You retain ownership of the content and data you upload to the Service, including:

  • member information;
  • activity and booking records;
  • uploaded files and documents;
  • communications;
  • and other organisational data (“Your Content”).

You are responsible for ensuring you have the necessary rights, permissions, and legal authority to upload and use Your Content within the Service.

To operate and improve Bilby, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, reproduce, and use Your Content for the purpose of:

  • providing the Service;
  • maintaining and securing the platform;
  • developing and improving features;
  • generating backups;
  • and complying with legal obligations.

This licence continues only for as long as reasonably necessary for us to provide the Service and meet our operational or legal obligations.

We do not claim ownership of Your Content.

If you stop using Bilby, your data remains yours. Standard data exports are available through the platform for a limited period following account termination.

Additional export assistance may be available at our discretion and may incur additional fees.

Privacy

Our Privacy Policy explains how we collect, use, store, and protect personal information when you use the Service.

By using Bilby, you acknowledge that you have read and understood our Privacy Policy.

Our right to review

We respect the privacy of our Partners and Members and do not actively monitor account content as part of normal operations.

However, we may access, review, preserve, or remove account content where reasonably necessary to:

  • maintain the security or integrity of the Service;
  • investigate suspected breaches of these Terms or our policies;
  • respond to legal obligations or lawful requests;
  • prevent harm to Bilby, our users, or third parties;
  • or improve the functionality, reliability, and safety of the platform.

Where practical, we aim to limit access to only what is reasonably required for those purposes.

Your responsibilities

This section outlines the responsibilities that apply when you use Bilby. These requirements help protect the Service, your organisation, and other users of the platform.

Insurance for physical activities

Lots of our Partners use Bilby to help run real-world activities and events, which is wonderful — and it comes with some responsibilities that sit with you rather than us. Partners that use Bilby to organise, manage, promote, or communicate physical activities or events are solely responsible for:

  • assessing risks associated with those activities;
  • complying with applicable laws and safety obligations;
  • and maintaining appropriate insurance coverage, including public liability or professional indemnity insurance where required.

By using the Service for physical activities or events, you represent and warrant that you maintain any insurance and approvals reasonably required for your operations.

Bilby does not organise, supervise, assess, or approve physical activities or events conducted by Partners or Members and is not responsible for any injury, loss, damage, claim, or liability arising from those activities.

Respectful and lawful use

You agree to use Bilby lawfully, responsibly, and in accordance with our Acceptable Use Policy (Effective 26 July 2026).

You must not use the Service to:

  • break any applicable law or regulation;
  • infringe another person’s intellectual property or privacy rights;
  • distribute spam, malicious software, or harmful content;
  • interfere with the security or operation of the Service;
  • attempt to gain unauthorised access to accounts, systems, or data;
  • or use the platform in a way that may harm Bilby, other Partners, Members, or third parties.

You are responsible for ensuring that your organisation, administrators, volunteers, and Members use the Service appropriately.

If we reasonably believe your use of the Service breaches these Terms, our policies, or applicable laws, we will generally attempt to notify you and allow a reasonable opportunity to address the issue before suspending or restricting access. We recognise that many organisations are volunteer-run and may need time to respond — we will take this into account when determining what is reasonable in the circumstances. Where a situation requires immediate action to protect the Service or other users, we may act first and follow up with you as soon as practicable.

Content and moderation

The content and activity in your account are yours to manage. You are solely responsible for:

  • the content uploaded through your account;
  • communications sent by your organisation or Members;
  • and the activities, events, or information managed through the Service.

Bilby does not routinely review, supervise, approve, endorse, or moderate Partner organisations, Member conduct, activities, or events.

While we do not actively monitor user content as part of normal operations, we reserve the right to investigate, review, restrict, or remove content where reasonably necessary to:

  • enforce these Terms or our policies;
  • comply with legal obligations;
  • protect the security or integrity of the Service;
  • or prevent harm to users or third parties.

If you believe content on the platform violates these Terms or applicable laws, you may report it to us for review.

Fair usage

Bilby is designed to support the normal operation of clubs, associations, and community organisations.

You agree not to use the Service in a way that:

  • places unreasonable demands on our infrastructure;
  • interferes with the experience of other users;
  • or uses the platform primarily for unrelated file hosting, bulk storage, automated scraping, or non-Bilby purposes.

To maintain the stability and reliability of the Service, we may apply reasonable usage limits, storage restrictions, rate limits, or temporary performance controls where necessary.

Data privacy and compliance

You are responsible for ensuring your organisation’s use of Bilby complies with all applicable laws and regulations, including privacy, communications, marketing, and record-keeping obligations that apply to your activities.

This includes:

  • obtaining any required consents from Members or participants;
  • maintaining appropriate privacy notices or policies where required;
  • and ensuring you have lawful authority to collect, use, and share personal information through the Service.

While we take reasonable steps to support secure and reliable operation of the platform, Bilby cannot guarantee compliance with every law, regulation, or industry requirement that may apply to your organisation.

If your organisation is subject to privacy or data protection laws outside Australia, you are responsible for ensuring your use of the Service complies with those requirements.

We do not provide legal advice, and you are responsible for obtaining your own legal, regulatory, or compliance guidance where needed.

Service and data management

Service availability

We work hard to keep Bilby available, reliable, and running smoothly. However, like any online service, there may be times when the platform is unavailable due to maintenance, upgrades, technical issues, or events outside our control.

From time to time, we may perform:

  • scheduled maintenance;
  • platform upgrades;
  • security updates;
  • or infrastructure changes.

Where practical, we aim to schedule maintenance during lower-usage periods and minimise disruption to the Service.

We are not responsible for interruptions, delays, or downtime caused by:

  • scheduled maintenance or emergency maintenance;
  • failures of third-party hosting, internet, or telecommunications providers;
  • failures in your own systems, devices, or internet connection;
  • third-party integrations or external services;
  • or events beyond our reasonable control, including natural disasters, power outages, acts of government, cyberattacks, labour disputes, or widespread internet failures.

Service uptime

While we aim to provide a stable and dependable platform, Bilby is provided on a best-efforts basis and we do not guarantee uninterrupted availability or provide formal service level agreements unless separately agreed in writing.

Temporary outages, degraded performance, or delays may occur from time to time.

Data security and protection

We take reasonable steps to protect the security of the Service and the data stored within it.

This includes the use of commercially reasonable safeguards such as:

  • encryption of data in transit and at rest where appropriate;
  • access controls and authentication measures;
  • monitoring and security tooling;
  • and regular maintenance and security updates.

However, no online platform or storage system can ever be completely secure. You are also responsible for maintaining reasonable security practices within your organisation, including:

  • protecting account credentials;
  • managing administrator access appropriately;
  • and ensuring authorised users use the Service responsibly.

Security incidents and breach notifications

If we become aware of a confirmed security incident affecting your data, we will take reasonable steps to:

  • investigate and contain the issue;
  • minimise potential harm;
  • and notify affected Partners within a reasonable timeframe where appropriate or required by law.

Notifications may be delayed where reasonably necessary to:

  • investigate the incident;
  • prevent further harm;
  • comply with legal obligations;
  • or restore the security and integrity of the Service.

Where appropriate, Partners are responsible for communicating relevant information to their Members or users.

Backups, deletion, and data recovery

We and our service providers perform routine backups of platform data to support operational recovery processes.

While we aim to maintain reliable backups, you remain responsible for maintaining your own records and exporting data you consider important.

We are not responsible for:

  • data deleted by you or authorised users of your account;
  • loss resulting from compromised credentials or misuse of the Service;
  • or data loss caused by events outside our reasonable control.

In some cases, we may be able to restore deleted data from backups, but:

  • restoration is not guaranteed;
  • backup retention periods are limited;
  • and recovery assistance may incur additional fees.

Following account termination or expiry, data may be permanently deleted in accordance with our retention and backup practices.

Access to your data

You can export certain account data directly through the Service using available self-service export tools, including CSV exports where supported.

Standard export functionality may vary depending on your subscription plan and the type of data involved.

For enterprise or custom arrangements, additional export options or full data extracts may be available by agreement.

Third-party integrations

Bilby may allow you to connect with or use third-party services, applications, or integrations, including payment providers, mapping tools, communication platforms, or social media services (“Third-Party Integrations”).

These services are operated independently from Bilby, and we do not control or endorse their:

  • availability;
  • security;
  • functionality;
  • or privacy practices.

Your use of Third-Party Integrations is at your own risk and may be subject to separate terms and privacy policies imposed by those providers.

We are not responsible for any loss, damage, data disclosure, or disruption caused by Third-Party Integrations or changes made by those providers.

Liability and disclaimers

Nobody enjoys the fine print, but this part matters — so we’ve tried to set it out as plainly as we can.

Limitation of liability

To the maximum extent permitted by law, REDPLAYGROUND PTY LTD and our employees, contractors, affiliates, and representatives are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

  • your use of the Service;
  • your inability to access the Service;
  • loss of profits, revenue, business opportunities, goodwill, or reputation;
  • data loss or corruption;
  • third-party conduct;
  • or activities, events, or interactions organised by Partners or Members.

Our total aggregate liability for all claims arising from or related to the Service during any twelve (12) month period will not exceed the total amount paid by the Partner to Bilby for the Service during that same period.

Nothing in these Terms excludes, restricts, or limits any rights or remedies that cannot be excluded under applicable law, including rights available under the Australian Consumer Law or equivalent consumer protection legislation.

Where liability cannot be excluded but can be limited, our liability is limited, at our option, to:

  • resupplying the affected services;
  • or paying the reasonable cost of having the affected services supplied again.

No warranties

We work hard to make Bilby dependable, but like any software it comes with a few honest caveats. Bilby is provided on an “as is” and “as available” basis.

While we aim to provide a reliable and secure platform, we do not guarantee that:

  • the Service will always be uninterrupted, secure, or error-free;
  • defects or issues will always be corrected immediately;
  • the Service will meet every organisational, legal, or operational requirement;
  • or the platform will always be free from viruses, malicious code, or harmful components.

You acknowledge that online services may experience downtime, security incidents, delays, or unexpected failures from time to time.

We make no warranty regarding:

  • third-party integrations;
  • internet or telecommunications infrastructure;
  • or services operated by external providers.

Nothing in this section limits any non-excludable rights or guarantees that apply under law.

Indemnity

You agree to indemnify and hold harmless REDPLAYGROUND PTY LTD, our affiliates, employees, contractors, and representatives from any claims, liabilities, damages, losses, or reasonable expenses (including legal costs) arising directly from:

  • your breach of these Terms or applicable laws;
  • content uploaded or distributed through your account;
  • your organisation’s or Members’ own conduct, negligence, or unlawful activities;
  • misuse of the Service by your organisation or authorised users;
  • or claims brought by third parties arising directly from your own conduct, negligence, or breach of applicable law.

This indemnity does not apply to claims that arise merely because an activity or event was organised through the Service, where the loss or liability was not caused by your own conduct or negligence.

This indemnity only applies to the extent that the claim or loss was not caused by our own negligence or breach of these Terms.

Recovery of costs

If we take legal action to enforce these Terms or recover unpaid amounts and are successful, we may recover our reasonable legal costs and recovery expenses to the extent permitted by law.

Third-party content and links

The Service may contain links to third-party websites, services, advertisements, or content.

These are provided for convenience only. Bilby does not control, endorse, or accept responsibility for third-party websites, services, or content.

Your interactions with third parties are solely between you and the relevant provider, and you access those services at your own risk.

General provisions

These last few points are the standard legal housekeeping. They’re short, but still worth a read.

Force majeure

We are not responsible for delays, interruptions, or failures in performing our obligations where those events are caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power or telecommunications outages, cyberattacks, war, terrorism, civil unrest, labour disputes, government actions, or failures caused by third-party service providers.

Where possible, we will take reasonable steps to minimise disruption and restore the Service as soon as practical.

Relationship of the parties

Bilby provides software and related services only.

Nothing in these Terms creates any partnership, joint venture, agency, employment, fiduciary, or franchise relationship between Bilby and any Partner, Member, or third party.

Partners operate independently and are solely responsible for their organisations, Members and volunteers, activities and events, and their compliance with applicable laws and obligations.

Partners are not authorised to make commitments, representations, or warranties on behalf of Bilby.

Assignment

You may not assign, transfer, or otherwise deal with your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms as part of a business restructure, sale, merger, acquisition, or transfer of the Service or related assets.

Dispute resolution

If a dispute arises between us, we’d like the chance to work it out with you directly before anyone heads to court. If you have a concern, please contact us first and set out the details so we can try to resolve it together, in good faith.

If we can’t resolve the matter within a reasonable time — usually within thirty (30) days of you raising it — either of us may take the matter further through the courts in accordance with the section below.

Nothing in this section prevents either party from seeking urgent injunctive or interlocutory relief from a court where reasonably necessary, including to protect confidential information, intellectual property, or the security of the Service.

Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia.

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

Survival

Some parts of these Terms continue to apply even after your account is closed or your use of the Service ends. This includes sections relating to fees and payments owed, intellectual property, liability limitations, indemnities, dispute resolution, governing law and jurisdiction, and any other provisions that are intended to continue by their nature.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Interpretation

Headings and examples in these Terms are provided for convenience and readability only and do not affect the meaning of the Terms.

Words such as “including” or “includes” are to be interpreted without limitation unless expressly stated otherwise.

Waiver

If we delay or choose not to enforce any part of these Terms, that does not mean we waive our right to enforce them later.

Any waiver of rights under these Terms must be made in writing.

Additional terms

Some features, integrations, promotions, or services may be subject to additional terms or policies.

Where additional terms apply, we will make them available to you before those features are used. If there is any inconsistency between those additional terms and these Terms, the additional terms will apply to the extent of the inconsistency for that feature or service.

Notices

We may provide notices or important communications to you by email, notifications within the Service, or publication on our website.

You are responsible for keeping your account contact details accurate and up to date.

Notices from you to us must be sent using the contact details published on our website or through any official support channels we provide.

Entire agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy (Effective 26 July 2026), form the entire agreement between you and Bilby regarding your use of the Service.

They replace any previous understandings, discussions, or agreements relating to the Service.

Thank you for taking the time to read and understand our policies.