Help & Support Documentation

Feature Roadmap

We have so many ideas and projects we’re eager to build, but we can’t tackle them all at once. That’s why we rely on your feedback to help us prioritise what to work on next. Here are the top 10 features and suggestions we’re currently focused on!

Feature Roadmap top 10

The following items are not listed in priority order. If you’re interested in a feature, feel free to visit our Contact Us page and let us know! This list may change frequently, so be sure to check back from time to time.

1.1. User Help & Support

Allow your users to submit help and support requests. Support items will be recorded in the system and help you track requests from your users!

1.2. Improved Account Creation

Improve the user “Sign-up” process and decouple the relationship between Sign-up and Bookings. This allows users to request help and support without needing a booking.

1.3. Automated Partner Onboarding

Make it easier for our partners to onboard and hit the ground running. This includes a helper to configure your Partner site.

1.4. Improved Membership Products

Support improved membership products. Add functions that will prompt Officers to action an item. Introduce a new status of ‘Awaiting Action’ when a product is purchased and allow purchases to be reviewed. Allow products to be purchased based on a users status. For example; Guest products only available to Guests.

1.5. Activity Subscription

Allow users to “subscribe” to notifications such as when a new activity is added to the public list. This could also be in the form of a notification sent to users at specific intervals (weekly, monthly, etc).

1.6. File Management

Connect your Bilby Account to a file storage service. Files access can be limited to users by their roles. Bilby will ensure files can only be access by users with the appropriate permissions.

1.7. Club Forums

A forum system that allows users to post threads and comments on threads. This can be used to communicate with club members and share knowledge, or ask questions.

1.8. Direct Communication

Allow Member Officers to communicate with Users directly in the system and visa versa. Messages would result in a email notifications and facilitate 2 way communication requests with Partner accounts.

1.9. Weekly Stats

Weekly email stats for Officer level Users providing interesting metrics related to your Bilby Account. Keep track of club stats and receive an overview of reporting metrics.

1.10. Improved Record Management

Support filtering and queries on custom fields in reporting administration pages. Also faster queries and saved administration lists. Quickly access data from an administration list.

Suggestions of improvements

If you are interested in a feature or would like a change, visit the Contact Us and let us know!

  • Website Content: Basic system support for website pages and provide groups with the ability to store their informational pages in Bilby.
  • Activity Addresses: Improvements to Addresses for Activities that will allow an activity to hold a street address similar to the Users address.
  • Record Merging: Merging records for administrators to support merging User Accounts to allow Officers the ability to easily organise data.
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