Email Notifications & Communication

Modern email can be a complex issue, and like the old-fashioned postal service, many parties are involved in getting your message from A to B. We do our utmost to ensure your notifications are delivered, but various factors can affect delivery that are out of our control. As such, we cannot guarantee that your notifications will always arrive on time or at all.

Why You Might Not Receive an Email Notification

To prevent spam and ensure you are not overwhelmed, our system includes checks to decide whether it is appropriate to send an email notification. We take a cautious approach, which means notifications may occasionally be withheld to maintain system security and user convenience.

Reporting Spam Messages

If you believe someone is sending spam, we recommend you first inform your BILBY Partner directly, as they have the tools to block the user. If you are not satisfied with their response, please use our Contact Us page to report the incident. When you report, please include your Partner organisation so we can investigate.