Messaging Members

If you have been assigned the Member Officer role, you can send emails directly to any user within Bilby. When composing an email, you can specify the reply-to address, which is particularly useful if you want the response to be directed to a shared inbox. If no reply-to address is provided, replies will default to your email address registered in Bilby.

How to send someone an email

• First sign-in to Bilby with a Member Officer account
• Navigate to the account where you want to send a message
• Click on the “Message User” action button located in the sidebar
• Fill out the Reply-To where you want the user to reply to
• Fill out the subject and message and click send!

Once an email has been sent, you can view this email record in the accounts “Member Officer Notes”.