Approving Membership

When configured, Bilby allows partners to manually verify and approve membership applications submitted by new guest users. This process moves the account from Guest to Submitted status and notifies Member Officers.

The next step is to review the account, and if everything is in order, update the status to Approved.

Approving a User’s Membership

Once you receive a notification, sign in to Bilby with an account that has permission to review other users.

1. Sign in to your Bilby Account
2. Select Administration from the Account dropdown
3. Under the Report section of the Menu, select Users
4. Locate the account you wish to approve in the report Content
5. Scroll down to the Membership section
6. Update any information as needed and Save the changes

Checking if a User Can Purchase Membership

Once a Guest has been approved, you can check whether they are eligible to purchase membership products. On their account page, select the Membership option from the Menu, and review the available products.

Approved Membership

A Guest with Approved status gains access to Member Products. When they log in to Bilby, they will see any membership products available for purchase.

For example:

• If an Approved Guest purchases a 12-month membership product, their status changes to Member.
• Their membership expiry date is then extended by 12 months.

With Member status, users can comment on activities, engage with the community, and register interest in activities without restrictions.

Declined Membership

Membership applications may be declined for various reasons, such as:

• Not meeting the base criteria for joining the Bilby partner
• Providing inaccurate or incomplete information
• Other valid considerations

If declined, the Guest will continue using the system with Guest status until they resubmit an application.

For cases involving abuse, it is recommended to Deactivate the account. This action sets the user to Deactivated, archives their record, and prevents further access.