Help & Support

Whether you're new to a club or a seasoned member, we sometimes need help. Bilby makes it easy to ask group administrators a question, provide feedback, or get in touch.

Look for the help and support button — it's available on the public Bilby pages and in your account.

Choose which category of help you're looking for so your question is routed to the correct person, then type your message.

If you're a user

Most help should go directly to your partner on Bilby. They can answer specific questions about their expectations for memberships, bookings, activity terms, and more.

To request help from your partner, go to your Account and click the Help and Support button at the bottom left of the screen. Fill out the form to submit a help email.

If you're a partner

If you need support, contact us directly using the Help and Support form above, or reach out to your customer care representative.