Processing Membership

Processing Membership Automatically

Once Bilby users have been approved for membership, they are able to purchase and renew membership online without any admin interaction.

Receipts are generated for all transactions completed in the system. An audit trail is available for Member Officers and Receipt Officers, who can access this information at any time.

For more details on receipts, see the Receipt Management and Reporting page.

To learn how membership is purchased, refer to the Membership Guides, which describe the renewal process.

Updating Membership Manually

Bilby allows Member Officers to manually edit and process membership data for their organisation.

This is useful when a membership application has been paid for and processed offline.

To administer a user’s membership:

1. Navigate to the page and select a profile.
2. On the user profile page, click the Manage Membership button under admin actions.

From here, you can update the Member Status, membership expiry date, and the Member Since field.

How Do I Update a User’s Membership?

Member Officers have access to update a user’s status, expiry date, member since date, and other account information related to membership.

1. Sign in to your Bilby Account
2. Select Administration from the Account dropdown
3. Under the Report section of the Menu, select Users
4. Locate the account you wish to update in the report Content
5. Scroll down to the Membership section
6. Update any information as needed and Save the changes