Message Board

When running an activity, communication with participants can sometimes be challenging. Managing messages through email or text quickly becomes messy, especially when participants change or cancel their bookings.

Enter the Message Board!

The Message Board provides a centralised place for you and your participants to communicate. It gives you full visibility, keeps conversations organised, and helps participants connect with each other.

Participants can use the Message Board to:

• Ask questions about the activity
• Coordinate details like meeting places
• Share updates or changes
• Communicate with other valid participants

This is a great way to keep everyone engaged and informed.

Accessing the Message Board as an Activity Owner

When viewing the details of an activity you own, select “Message Board” from the sidebar.

Here, you can write notes to participants, answer questions, and monitor discussions.

Tagging Users on the Message Board

Tagging allows you to notify someone directly on the Message Board. Bilby also sends them an email notification when they’re tagged.

Examples:

• Tagging an individual:

  Hello @BilbyUser99, how are you? :)

• Tagging all participants:

  Hello @everyone, please let me know if you are not coming.

When Bilby detects a valid tag, it will appear highlighted in blue.

Accessing the Message Board as a User

Participants can access the Message Board by visiting their booking. As long as their booking is Valid, they can:

• Post messages
• Read notes from other participants
• Engage in activity-related discussions

Think of a Valid booking as their “ticket” to join the Message Board.

Blocking a User from the Message Board

If you change a participant’s booking status to something other than Valid (such as Void or Interested), they will lose access. This means they can no longer view or add notes on the Message Board.